Privacy Policy

We collect information you provide directly, information collected automatically, and information from third parties. **Information You Provide:** - Account information (name, email, password) - Profile information (avatar, bio) - Review content (ratings, text, photos) - Business profile information - Communications with us (support tickets, emails) **Information Collected Automatically:** - Device information (browser type, operating system) - Log data (IP address, access times, pages viewed) - Cookies and similar technologies (see our Cookie Policy) - Usage data (features used, interactions, search queries) **Information from Third Parties:** - Social login providers (Google, GitHub) - Business verification services - Fraud detection services

We use your information to: - Provide, maintain, and improve our services - Process and display your reviews - Create and manage your account - Verify business profiles and review authenticity - Send you notifications and updates (with your consent) - Detect and prevent fraud, abuse, and security incidents - Analyze usage patterns to improve user experience - Comply with legal obligations We will never sell your personal information to third parties. We do not use your data for targeted advertising from third-party advertisers.

We share your information only in these circumstances: - **Public Reviews:** Your reviews, ratings, and display name are publicly visible. This is core to our service. - **Business Owners:** Business owners can see reviews on their profiles and basic reviewer information (display name, avatar). - **Service Providers:** We use trusted third-party services for hosting, analytics, email delivery, and fraud prevention. These providers are contractually bound to protect your data. - **Legal Requirements:** We may disclose information when required by law, regulation, or legal process. - **Safety:** We may share information to protect the rights, safety, or property of TheUserOpinion, our users, or the public. - **Business Transfers:** In the event of a merger, acquisition, or sale, your information may be transferred as part of that transaction.

We retain your personal information for as long as your account is active or as needed to provide services. When you delete your account: - Your profile information is deleted within 30 days - Your reviews are anonymized (author shown as "Deleted User") - Aggregated, non-identifying data may be retained for analytics - Some data may be retained as required by law or for legitimate business purposes (e.g., fraud prevention) You can request a copy of your data or full deletion by contacting privacy@theuseropinion.com.

We implement industry-standard security measures to protect your information: - Encryption in transit (TLS 1.3) and at rest (AES-256) - Regular security audits and penetration testing - Access controls and authentication requirements - Monitoring for suspicious activity - Secure development practices While we strive to protect your data, no method of transmission or storage is 100% secure. If you discover a security vulnerability, please report it to security@theuseropinion.com.

Depending on your location, you may have the following rights: - **Access:** Request a copy of your personal data - **Correction:** Update or correct inaccurate information - **Deletion:** Request deletion of your personal data - **Portability:** Receive your data in a structured, machine-readable format - **Objection:** Object to certain processing of your data - **Restriction:** Request that we limit processing of your data - **Withdraw Consent:** Withdraw consent for optional data processing To exercise any of these rights, contact us at privacy@theuseropinion.com. We respond to all requests within 30 days.

TheUserOpinion operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including: - Standard Contractual Clauses (SCCs) approved by the European Commission - Compliance with applicable data protection laws - Data processing agreements with all service providers

TheUserOpinion is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately at privacy@theuseropinion.com.

We may update this Privacy Policy from time to time. We will notify you of material changes by: - Posting a notice on our website - Sending an email to your registered email address - Displaying an in-app notification Your continued use of TheUserOpinion after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, contact us: - **Email:** privacy@theuseropinion.com - **Address:** TheUserOpinion Inc., 100 Market Street, Suite 400, San Francisco, CA 94105 - **Data Protection Officer:** dpo@theuseropinion.com